Refund Policy

At Core Metric Wellness, customer satisfaction comes first. We want you to feel confident in every product you bring home, and if something is not right, we make returns simple and stress free.

Return Eligibility

You may return eligible items within 30 days of delivery. Both opened and unopened items are eligible for a return — items do not need to be in their original packaging to qualify. To start a return, simply contact our support team and we will guide you through the process.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Items marked as "final sale" at the time of purchase
• Items that have been damaged or altered by the customer
• Gift cards
• VIP membership fees for any billing period that has already been charged

Free Returns

Standard returns within the eligibility window are free. Once your return request is approved, we will provide a prepaid return shipping label at no cost to you.

How to Start a Return

To begin a return, please follow these steps:

1. Contact our support team at [email protected] to request a return.
2. Securely package the item (original packaging is not required).
3. Attach the prepaid shipping label we provide.
4. Drop the package off at your nearest shipping carrier location.

Refund Processing Times

We process approved refunds within 5 to 10 business days — counted from the day your returned item reaches our returns department or, where no return is required, from the day we approve your refund request. We email you a confirmation on the day the refund is issued.

Refunds are always issued back to the original payment method used for the order. We cannot refund to a different card, and we do not issue cash or check refunds. Once we have processed the refund, the credit is released to your card's issuing bank the same business day. Most issuing banks post the credit to the cardholder's account within a further 3 to 5 business days, although some issuers can take up to one full billing cycle (up to 30 days) for the credit to appear on a statement. Once we have released the refund, that final timing is controlled by your bank and not by Core Metric Wellness.

A refund appears on your statement against the same descriptor as the original charge — Lewis Hollow Market LLC (coremetricwellness.com). If the credit has not reached your account 10 business days after we confirmed it, please contact us at [email protected] or +1 (877) 648-0547 with your order number and we will provide the refund transaction reference for your bank.

Contact Information

Core Metric Wellness
Lewis Hollow Market LLC
70 Buck Ridge RD, Louisburg, NC 27549
+1 (877) 648-0547
[email protected]